Privacy Policy
Summary for Shoppers
GrocerIQ is engineered with an offline-first architecture designed to minimize data collection. Your grocery calculations and barcode scans run locally on your device whenever possible. We never sell your personal data to third parties or data brokers. We apply robust, industry-standard privacy safeguards for all users.
1. Scope & Data Controller Identification
This Privacy Policy applies to all users who access or use the GrocerIQ website, mobile application, offline barcode scanning tools, and AI grocery assistant features (“Ask Suki AI” and “Chef Suki”).
GrocerIQ (“we”, “us”, or “our”) acts as the Data Controller responsible for your personal information collected through our services.
We are committed to respecting your privacy and safeguarding your personal information in accordance with applicable data protection laws and international privacy principles.
2. Information We Collect
We collect only the personal information reasonably necessary to deliver and improve our grocery intelligence services:
A. Account & Profile Data
When you create an account, we collect your name, email address, securely hashed password credentials, and optional shopping preferences (such as preferred store branches and dietary filters).
B. Shopping Lists, Receipts & Barcode Data
Custom grocery lists, pantry items, barcode lookups, and paper supermarket receipts uploaded for Optical Character Recognition (OCR) spend tracking. Barcode catalogues are cached locally on your device to enable offline functionality.
C. AI Interactions & Chat Prompts
Conversational queries, meal planning requests, and ingredient swap questions submitted to “Ask Suki AI” and “Chef Suki”.
D. Payment & Billing Details
For paid Pro subscriptions, transactions are processed exclusively through the official Google Play Store in-app billing platform. GrocerIQ never collects, accesses, or stores raw credit card numbers, bank details, or e-wallet PINs on our servers.
E. Device & Diagnostics Data
Device model, operating system version, anonymous installation identifiers, crash diagnostics, and aggregated interaction metrics to ensure app stability and performance.
3. How We Use Your Information
We process your personal information strictly for legitimate and lawful purposes:
- Service Delivery:To maintain your user account, synchronize your shopping baskets across devices, and deliver paid Pro subscription features.
- Security & Service Improvement:To protect our platform against fraud and abuse, improve receipt OCR parsing accuracy, and maintain app uptime.
- User Communications:To respond to your support inquiries and deliver transactional account updates or optional notifications.
- Legal Compliance:To meet statutory bookkeeping, tax, and lawful regulatory requirements.
4. Generative AI Processing Disclosures
Our AI features (“Ask Suki AI” and “Chef Suki”) utilize secure cloud-based integrations with accredited generative artificial intelligence service providers.
- Conversational prompt text is transmitted over encrypted communication channels (TLS 1.3).
- No Model Training on Private Data:Under our commercial service agreements, your private queries and conversational inputs are not used to train public generative AI models.
- You should not submit sensitive personal information (such as government IDs, passwords, or financial account details) into conversational prompts.
5. Data Sharing & Third-Party Processors
We do not sell, rent, trade, or monetize your personal data. We disclose data solely to trusted service providers bound by strict confidentiality and data protection obligations:
- Cloud & Database Providers:Secure enterprise cloud hosting and encrypted database services for authentication, cloud storage, and web infrastructure.
- Payment Processors:The official Google Play Store billing platform for handling subscription payments, cancellations, and recurring billing cycles securely.
- Analytics & Error Diagnostics:Diagnostic services to monitor app performance and identify technical bugs in anonymized form.
- Lawful Requests:Disclosed only when strictly required by a valid, legally binding court order, subpoena, or government directive.
6. Security Measures & Data Retention
We implement industry-standard technical, physical, and organizational security controls, including encryption in transit (TLS 1.3), encryption at rest for cloud databases, and secure encrypted local on-device storage for offline lookups.
We retain personal data for as long as your account remains active or as needed to provide our services and satisfy statutory obligations. You may request account deletion at any time.
7. Your Privacy Rights
We provide all users with comprehensive privacy rights regarding their personal information:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request the permanent deletion of your account and associated personal data.
Obtain an electronic export of your data in an accessible format.
Request limitations on how we process certain aspects of your data.
Opt out of optional notifications, alerts, or marketing communications at any time.
8. Children's Privacy
GrocerIQ is not intended for use by unsupervised children. We do not knowingly collect personal identifiable information from minors under the legal age of consent. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can promptly remove the data.
10. Contact Us & Privacy Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact us at:
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